Frequently Asked Questions – FAQ
Get the responses to the most frequently asked questions about our services in this section. In case you don’t get the responses you are after, feel free to contact us via chat or through email and we will respond to you as soon as we receive your inquiry.
General Ordering Questions
How does our services work?
To know more about our custom essay writing services, check out the details at “How it Works” page.
How do I send the order materials?
There are two main ways you can use to send the order materials. The first is to include the materials as attachments when filling out the order form or you can send them directly to us via email: firstname.lastname@example.org.
What is the format of the custom essays?
There are several formatting styles we can use and which you can choose from. When filling out the order form, you will indicate the format in which you would like the paper written, with the common ones being MLA, APA, Turabian, and Harvard amongst others.
What if I forget my password?
If you forget your password, you can always get a new one by resetting it using this link: Forget password.
Is it free to submit an order at Jumbo Essays?
Yes, it doesn’t cost you anything to submit an order, but your order will be acted upon after you submit payment. We occasionally give discount codes and coupons so that you can pay for the papers at more affordable rates. You are also free to submit the order and then make payments at a later date. Generally it depends with how quick you need the paper back.
Can I get online tests done by your writers?
We sincerely believe that it is your responsibility to do and pass tests on your own. For online tests such as multiple choice questions, we would not tell if our writer would be able to do them for you. If you place an order for us to complete an exam, it will be automatically cancelled and a refund will be made.
Order completion FAQ
When will my paper be done?
When you make your order the first time, you will indicate to us the deadline when you need the paper completed. Unless this deadlines is later negotiated with the writer via email or chat, your paper will always be delivered within the initial deadline. However, if the deadline changes to a shorter one, we strongly recommend that you communicate the new deadline to your writer so that they can adjust accordingly.
How will get the completed paper?
Once the paper is completed, the write will upload it to the portal in MS Word format, from where you will be able to access it from your portal. You can also request for the paper to be delivered directly to you via email.
How can I modify the initial order request?
It is possible to modify various aspects of your order details such as number of pages, references, or the instructions after placing the initial order. To do so, simply click “Edit order details” on your account and make all the changes you need then click the “submit” changes button once you are done.
What if I don’t like the paper?
If you don’t like the paper you have received, you should communicate with your writer and tell them about what you don’t like about the paper so that they can make the necessary corrections. You can also ask for updates on the order as the writer is still working on it so that you advice whether or not they are on the right track. But if you don’t like the paper even after corrections are done, you are always free to ask for a refund.
Payment, Plagiarism, and Confidentiality Matters
How can I pay for my papers?
You can submit payment through PayPal or credit cards. Even if you don’t have a PayPal account, you can use any of the credit/debit cards listed on the website to make payments.
Is submitting payments through the website secure?
Yes, information sent through the site are secured. All data is encrypted and it is 100% safe to make payments via our website.
Is there money back guarantee?
Yes, there is money back guarantee. Kindly read terms and conditions with regards to our money back guarantee policy.
Can I get a discount?
Jumbo Essays offers various discounts to clients. Be on the lookout for various promos or coupons codes you can always use to get our writing services at relatively low rates.
How can I know that my paper is original?
We guarantee to deliver 100% unique and original papers. All papers are written from scratch and no part or sections of it will be present anywhere on the internet. We use advanced plagiarism checker software before we submit the papers to you. To confirm, you can use your preferred Plagiarism Checker to check the originality of the papers.
Is this service confidential?
At Jumbo Essays, we guarantee our clients 100% confidentiality as long as you don’t share your personal information with your writers. We have no control over the live chats you have with the writer, but we can guarantee that we will never share your any of your information or details about our engagement with any other party. And once the papers is delivered, you resume 100% ownership and all the authorship rights.